Returns and Exchanges Policy - JaipurTouch

At JaipurTouch, we strive to ensure your satisfaction with every purchase. Our Returns and Exchanges policy is designed to provide you with a hassle-free experience in the unlikely event that you need to return or exchange an item. Please read the following terms carefully:

1. Eligibility: We accept returns and exchanges for items that meet the following criteria:

   - The item is in its original, unused condition.

   - All tags, labels, and packaging are intact.

   - The request is made within 2 days from the date of delivery.

2. How to Initiate a Return or Exchange: To initiate a return or exchange, please follow these steps:

   - Contact our Customer Service team at officialjaipurtouch@gmail.com within 2 days of receiving your order.

   - Provide your order number, a brief description of the reason for the return or exchange, and clear images if applicable.

3. Return Authorization: Once your request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed with the return or exchange. Please clearly label the package with the RA number.

4. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the item. JaipurTouch is not liable for lost or damaged return shipments.

5. Refunds: Refunds will be processed within 15 business days of receiving the returned item. The refund will be issued to the original payment method. Please note that shipping charges are non-refundable.

6. Exchanges: If you wish to exchange an item for a different size or style, please indicate your preference when contacting Customer Service. Exchanges are subject to availability. If the desired item is not available, a refund will be processed.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact Customer Service immediately. We will arrange for a replacement or provide a full refund. Please note that shipping charges are non-refundable..

8. Non-Returnable Items: Certain items, including personalized or custom-made products, are non-returnable unless they are damaged or defective. Please check the product description for specific details.

9. Changes to the Returns and Exchanges Policy: JaipurTouch reserves the right to update or modify the Returns and Exchanges policy at any time. Any changes will be effective immediately upon posting on the website.

If you have any questions or concerns about our Returns and Exchanges policy, please contact our Customer Service team at officialjaipurtouch@gmail.com. Thank you for choosing JaipurTouch!