JaipurTouch reserves the right to update or modify its policies at any time. Any changes will be effective immediately upon posting on the website.
Unless they are damaged or defective, personalized or custom-made items are generally non-returnable. Check the product description for specific details.
Refunds for cancelled orders are processed within 15 business days to the original payment method. Note that shipping charges are non-refundable if the order has already been shipped.
Unshipped orders are eligible for cancellation. However, custom or personalized items may not be cancellable if production has begun.
Orders can be cancelled within 24 hours of placing them by contacting Customer Service at officialjaipurtouch@gmail.com with your order number and reason for cancellation.
Shipping charges are calculated based on the selected shipping method, destination, and the total weight of your order. The applicable charges will be displayed during checkout
JaipurTouch currently ships to India only. If your location is not included, contact Customer Service for shipping options.
Contact Customer Service within 2 days of receiving your order. If your refund is approved, you'll receive a Return Authorization (RA) number and instructions on returning the item.
Refunds are eligible for defective or damaged items, or if you receive an incorrect item. Contact Customer Service within 2 days of receiving the order to initiate a refund.
Contact Customer Service immediately for damaged or defective items. We will arrange for a replacement or provide a full refund. Shipping charges are non-refundable in this case.
Refunds are processed within 15 business days of receiving the returned item and are issued to the original payment method. Shipping charges are non-refundable.
To initiate a return or exchange, contact our Customer Service team at officialjaipurtouch@gmail.com within 2 days of receiving your order. Provide your order number, a brief description of the reason, and clear images if applicable.
Items eligible for returns or exchanges must be in their original, unused condition with all tags, labels, and packaging intact. The request must be made within 2 days from the date of delivery.
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