Cancellation Policy - JaipurTouch

At JaipurTouch, we understand that sometimes plans change. Our Cancellation Policy is designed to provide you with the necessary information regarding the cancellation of your order. Please read the following details:

1. Order Cancellation:

a. Cancellation Period: You may cancel your order within 24 hours of placing it. After this period, your order may have already been processed for shipping.

b. Contact Customer Service: To request a cancellation, please contact our Customer Service team at officialjaipurtouch@gmail.com with your order number and the reason for cancellation.

2. Eligibility for Cancellation:

a. Unshipped Orders: Orders that have not been shipped may be eligible for cancellation. Once an order has been shipped, it cannot be cancelled.

b. Custom or Personalized Items: Some items, especially those that are custom-made or personalized, may not be eligible for cancellation if production has already begun.

3. Cancellation Process:

a. Contact Customer Service: Initiate the cancellation process by contacting our Customer Service team within the specified cancellation period.

b. Confirmation: If your order is eligible for cancellation, you will receive a confirmation email stating that your order has been cancelled.

4. Refund for Cancelled Orders:

a. Refund Processing: If your order is successfully cancelled within the specified period, a refund will be processed within 15 business days. The refund will be issued to the original payment method.

b. Non-Refundable Charges: Please note that shipping charges are non-refundable if the order has already been shipped.

5. Changes to Cancellation Policy:

JaipurTouch reserves the right to update or modify the Cancellation Policy at any time. Any changes will be effective immediately upon posting on the website.

6. Contact Information:

If you have any questions or concerns about our Cancellation Policy, please contact our Customer Service team at officialjaipurtouch@gmail.com. Thank you for choosing JaipurTouch!